Returns

Overview

We want you to be happy with your order and your experience shopping Modern Karibou. We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. We also keep up-to-date information on all our products so that you may make informed purchases.

However, we understand that you may simply change your mind and need to return an item. To that end, we have made our returns options as clear and as painless as possible.

You may return your item(s) within 30 days of receipt for a refund of the purchase price excluding shipping and handling costs.

All returns require pre-authorization, so please contact us to receive instructions prior to sending back your merchandise.
Items must be:

-postmarked within 30 days of receipt
-unused
-unassembled (if applicable)
-in their original condition
-in their original packaging, complete with all tags, instructions, and inserts

 

We also ask that a copy of your receipt be included with the item(s) your are returning.  After the return is received and processed, you will be refunded the purchase price of the item(s) in the same form in which you paid for it. You are responsible for all shipping costs associated with returning the item.  If you were charged a shipping fee for your order, you will not be refunded for the cost of shipping.

You will receive a refund once the product is received in the warehouse and the merchandise has been inspected. Please allow 1-2 weeks for processing. 

 

There are two exceptions to our 30-day return policy: 

Custom, made-to-order items and furniture are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt and marked on paperwork at time of delivery. This can include items where you've selected colour, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items. 
    Opened bedding products are considered final sale and cannot be returned or refunded.

      Damaged Products

      Please contact us within 24 hours if your order arrives damaged (this time limit is required for insurance purposes). We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.
       
      We ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears severe.

      In order to process your claim, please send us up digital photos including photos of the box that the item shipped in, to claims@modernkaribou.ca. Make sure to keep all of the original packaging material!

      Order Modifications & Cancellations

      Please contact us within 24 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from our warehouse or the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 30-day return policy.

      All returns are subject to our Terms of Use.

      Please contact us with any questions related to Returns.